Overcoming numerous obstacles to successfully broadcast the world's first 4K live broadcast to Machu Picchu in South America
- sales
Atsushi Fuwa
(Fuwa Jun)
Executive Officer, General Manager of Tokyo Air Lines 1 (at the time of interview)
- sales
Yuri Nagayama
(Yuri Nagayama)
Tokyo Airlines Department 1, Section 1 (at the time of interview)
Teaming up with clients to take on this challenge
Nissin, which has a network of over 150 locations overseas, provides international transportation services that deliver a variety of cargo safely and accurately. One of our unusual projects is the transportation of a TV program production project. We are familiar with documentary programs filmed overseas, and Nissin is involved in these as well. There was another drama behind the scenes that could not be seen on TV.
In 2018, Nissin provided round-trip transportation of broadcasting equipment for the Jakarta Asian Games, which led to offers from TV stations for large-scale projects. This was a round-trip transport of broadcasting equipment for the world's first ultra-high-definition 4K live broadcast from Machu Picchu, a world heritage site in Peru, South America, in June 2019. It takes about 25 hours by plane from Japan to Peru, and then 4 hours by train from Cusco city to Machu Picchu village, 100 km away. Continue along the mountain path to the ruins on the ridge. With limited means of transportation, over 700 items of equipment were used for filming - 20 large wooden boxes - and the cargo, which weighed 8 tons, was broadcast live for the first time in the world. A large-scale project that requires transportation to a site that is not available. Behind that success, there were many obstacles that had to be overcome.
First overseas field challenge, approach towards success
In January 2019, in order to make the project a success, Fuwa, executive officer and general manager of Tokyo Air Lines First, contacted a Chilean agency with which he had collaborated in the past and asked for an introduction to a local company in Peru. In March, we actually flew to the site, signed a contract, conducted a preliminary inspection, and prepared the groundwork for transportation. Then, in April 2019, transportation arrangements began, led by Nagayama, a young employee of the Aviation Department. We handle domestic export Customs clearance and Air transport arrangements, work with local agents to handle import and export customs Customs clearance in Peru, domestic transportation to airports and warehouses in Cusco, and secure warehouses and arrange return flights. In addition, we requested cooperation from a local logistics company for unpacking in Cusco, loading and unloading on railway freight cars, transportation from Cusco to Machu Picchu village, and mountain road transportation from the village to the ruins. At the same time as we made numerous transportation arrangements, we created multiple work scenarios and made preparations for the on-site work process and anticipated problems.
- Fuwa
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``This was my first time working with Peruvian people, so I made an effort to get to know the national character, and when requesting support, I made sure that the other person felt comfortable accepting the request.The local people spoke Spanish. It took some time for us to understand each other because we were only able to communicate with each other, but with the help of NISTRANS INTERNACIONAL DE MEXICO, S.DE R.L.DE C.V. Head Office 's expatriate staff, we were able to successfully receive the order."
- Nagayama
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``At that time, there was no contract with an agency in Peru that could handle this kind of work, so we asked an agency introduced through the client to do the work.We had not had any interaction with them before, but we were able to cooperate on the project. We had to make a request and it was very difficult.Also, Nissin had to make the request to the local company, and it was very difficult to arrange trucks and secure trains because we could not understand the time difference and local situation. I remember."
``While working with the agency, we learned that due to national circumstances in Peru, there are severe restrictions on transportation related to the radio field, so we carefully prepared for Customs clearance documents.More than 700 items. I remember that Customs clearance clearance procedures took a considerable amount of time because each part was checked in detail one by one.Furthermore, although I was careful about scheduling, some documents were missing and Customs clearance was stopped. Because of this, we added additional documents hurriedly and shipped the item at the last minute."
Through a series of “unexpected” events, we work together to overcome difficulties by making accurate decisions.
Unexpected situations often occur in international transportation.
While Nagayama also flew to the site to witness the transportation, there was a delay in Customs clearance clearance for some of the cargo. The railway freight car that had been arranged in Cusco could not be delivered in time, and it was no longer possible to transport the goods according to the original schedule. Therefore, I negotiated with Peruvian Railway along with a NISTRANS INTERNACIONAL DE MEXICO, S.DE R.L.DE C.V. Head Office who was also in the area, and rearranged the arrangement so that a large amount of baggage could be brought in as a special provision. The cargo was transported without significant delays.
However, difficulties continue. They had arranged for one of the two trucks in the village to transport the items from Machu Picchu village to the ruins, but the distance from the wagon to Loading area is more than 100 meters. The equipment was transported by hand using man-force tactics with the cooperation of station workers.
Furthermore, it is about a 30-minute drive from the village to the ruins, requiring a truck to climb a steep, winding mountain road. So, while checking the location information on the radio, we safely and carefully went up and down the mountain road about 6 times to safely Carrying in the equipment. However, there was a shortage of manpower at the shooting location, so everyone worked together, regardless of whether they were directors or witnesses, and ran with all the important equipment, making the world's first live broadcast a success.
The project is finished, but here's the turning point
The broadcast from the ruins had finished successfully, and I was relieved for a short time, but before I could take a breather, the evacuation work was waiting. Although the local agent will make arrangements for the return trip, they have made more careful preparations for re-export based on what they learned from the outbound trip. However, just after all the preparations were completed, the client requested to leave the lithium battery in Peru and use it for another interview. Although we quickly collaborated with the agency and achieved a successful outcome, the project remained a challenge until the very end.
- Nagayama
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"There were so many troubles. When the live broadcast was successfully completed and I received the commentary and feedback from my friend in Japan, I was relieved and felt a sense of accomplishment. When the import was completed and we were 'reunited' with the cargo at Narita, we were very happy."
- Fuwa
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``In a job with heavy responsibility where failure is not an option, I was able to make use of the knowledge I had gained from the experiences of my superiors and colleagues, read the changing situation day by day, and responded flexibly, which is why I was able to achieve this success. I think that was the secret. I am very happy that the project was successfully completed."
Carry out work with a positive attitude and ability to respond flexibly
Nagayama, who was in charge of this overall project both domestically and internationally, was in his first overseas field experience, and Fuwa, who has continued to inspire young staff as an executive officer with a wealth of experience. Nagayama, who was involved in everything from e-mail negotiations with local agents to transporting equipment to the site, looks back on his long and short mission as follows.
- Nagayama
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“It was quite difficult as unexpected issues and requests came up one after another, but we approached the work with a strong positive attitude that we would respond to any request and that failure was not an option. Both the client and ourselves prepared multiple scenarios. However, unexpected things still happen.I received advice on what to do overseas and points to visit from my peers who have a lot of overseas experience, and I also heard various stories from my boss about their experiences in other countries. We prepared a flexible scenario for the mission.This was a difficult mission until the end, but I was happy when the live broadcast was successfully realized and I received the commentary and impressions from my friend in Japan.Also, all the evacuations were completed. As we headed down the mountain, the view of the Machu Picchu ruins from the back of the truck was a great sight, as the gentle breeze seemed to soothe all our fatigue.Also, as usual, the return trip was completed, and we arrived at Narita Airport. The feeling of accomplishment when you reunite with your cargo is truly special.Even if it's the same wooden box, the feeling of love for it is completely different when you go there and when you return.In a project like this one, where many staff members are working towards a single goal, After all, communication is important.By meeting people with various experiences and values, both in the field and through email communication, and by overcoming difficulties together, I am able to grow without realizing it. I think you'll notice."
Visualize intangible work in your own way
A strong will to see it through to the end is important
On the other hand, Fuwa has been interested in Air transport since his student days, and since joining Nissin, he has actively traveled overseas to increase his experience. While looking back on his own experience of experiencing many hardships while traveling overseas, he used them as springboards to grow, and sends a passionate message to the next generation of juniors.
- Fuwa
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``Even if a task is difficult, we try it first.I think Nissin 's strength is that we have a group of people who do not give up easily and have a strong will to see things through to the end.Most of our work begins at great speed. It all ends in the blink of an eye.Under these circumstances, the level of individual growth will depend on whether or not you can visualize intangible work such as service and packaging in your own way and have the mindset of making the client happy. I'm sure it will be different.I myself have had many difficult experiences with foreign languages.However, by continuing without giving up, I have come to deeply appreciate the fun of my work.To all the students: We want students to utilize their various abilities, such as language skills and overseas experience, in all situations. Don't be shy towards people from other countries, actively join the group and try to communicate. I think this industry is suitable for people who are fearless.”
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