Handling of personal information of residents in the EEA

 

We respect privacy and protect personal information by complying with relevant laws and regulations, including the General Data Protection Regulation (hereinafter referred to as "GDPR") adopted by the European Commission. Here, we provide information regarding the personal information of customers residing in the European Economic Area (EEA *), as well as officers and employees of affiliated companies, agents, and cooperating companies (hereinafter referred to as "individuals"). We will explain how we obtain, use, disclose, transfer, retain and protect your personal information.

  • EEA (European Economic Area): EU member states, Iceland, Liechtenstein, Norway

1. Acquisition of personal information and purpose of use

Our company collects personal information (including name, company name, address, email address, telephone number, date of birth, passport number, etc.) that is necessary when providing logistics services or separately requested services or support. (but not limited to) may be requested. Please provide these on a voluntary basis, but if you do not provide them, we may not be able to provide your desired services or respond to your inquiries.

We use the personal information we obtain for the following purposes:

  • To carry out operations such as transportation, delivery, storage, cargo handling, and Customs clearance of cargo, products, and household goods.

  • For identity verification when receiving cargo, products, and household goods.

  • To respond to and contact inquiries and quotation requests

  • To provide information regarding transportation, delivery, storage, cargo handling, Customs clearance etc. of cargo, products, and household goods.

  • To collect debts and fulfill debts

  • To investigate the usage status and satisfaction level regarding operations such as transportation, delivery, storage, cargo handling, customs Customs clearance, etc. of cargo, products, and household goods through questionnaires, etc.

  • To present gifts, rewards, etc.

  • To provide information on services such as transportation, delivery, storage, cargo handling, customs Customs clearance, travel and other products, various events, seminars, campaigns, etc. of our company and affiliated companies, etc.

  • To conduct market analysis and data analysis for research and development of new services and products

2. Information sharing/disclosure

We do not sell, share, or transfer acquired personal information to third parties. However, this does not apply to the fulfillment of a contract, when we receive a request based on laws and regulations, when we have obtained the explicit consent of the individual, or when it is necessary to protect the important interests of the individual, another natural person, or the public. .

3. About international relocation

Personal information acquired by our company will be transferred to countries outside the EEA where group companies (including representative offices), agents, and outsourcing companies that provide services on our behalf are located, and stored on servers within the same country. may occur. Although this includes countries that do not have protection requirements equivalent to GDPR, we will manage personal information to ensure that it is handled appropriately and safely.

4. Regarding safety measures

Our company takes organizational, technical, and physical measures to protect personal information in its possession from leakage, loss, destruction, modification, viewing, disclosure, and use by accident or by illegal or fraudulent means. We will maintain safety measures.

5. Regarding retention period

Our company will appropriately delete and dispose of personal information without delay when it is no longer needed.

6. Rights held by the individual

You have the following rights regarding your personal information.

  • Access right

    • The right to know what information is collected about you and how it is used

  • right to rectification

    • Right to have inaccurate information about you corrected

  • Right to erasure (right to be forgotten)

    • The right to withdraw consent regarding the handling of your information and have it erased

  • Right to restriction of processing

    • The right to restrict the handling of your information

  • Right to data portability

    • The right to receive information held by us about you in a common computer-readable format and to use it freely for your own purposes.

  • right to object

    • The right to object to the processing of information about you

  • Rights regarding decisions made through automated processing such as profiling

    • The right not to be subject to evaluations and decisions that have a significant impact on individuals, including legal effects, through automated processing such as profiling.

  • We do not perform profiling.

We will propose the optimal transportation route, transportation method, storage, and moving to suit your needs.
Please feel free to contact us. Our sales representative will explain the details in detail.
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